Policies
PRODUCTION TIME
Logan Hollowell Jewelry is made to order and handmade in Los Angeles, California. We use 100% recycled gold, and ethically-sourced stones from around the world. With each piece being made to order with extraordinary care and detail, please allow up to 4-6 weeks (excluding holidays) for production. Additional production and shipping delays may occur due to restrictions mandated by the city of Los Angeles during the COVID-19 pandemic.
Please email sales@loganhollowell.com if you have any urgent shipping requests, and be sure to choose the appropriate delivery option.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.
We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.
RETURNS & MODIFICATIONS
Logan Hollowell Jewelry is not responsible for items damaged or lost in transit.
RETURNS
The Logan Hollowell team strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email info@loganhollowell.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.
ORDER CANCELLATIONS
If you cancel your order within 12 hours, you will receive a refund less a 3% processing fee. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that has been completed. Custom pieces/personalized pieces (i.e. You Are My Sunshine) cannot be cancelled after 24 hours. After 12 hours you may still be subject to the restocking fee.
PRICE ADJUSTMENT POLICY